My game is stuck on a loading screen, what do I do?

Please force-close the game, clear both the cache and data before relaunching the game. If the issue persists, drop us a message on our Discord channel.

I bought something but the item was not unlocked for me, what do I do?

Please contact us via any channel (social media, Discord) with your in-game username and player ID (found by tapping on your Profile icon).

I accidentally bought the wrong In App Purchase, how can I get help?

Please get in touch a submitting a ticket or contact us via any channel ( Facebook , Twitter , Instagram , Discord ) with your in-game username and player ID (found by tapping on your Profile icon).

Please contact us via any channel (social media, Discord) with your in-game username and player ID (found by tapping on your Profile icon). We reserve the right to investigate suspicious refund activities.

What are the currencies in game?

There are different currencies used to unlock content in the game.- Progress points (PP): Used to unlock the cards in the Seal Tree Avatar Souls (cyan orb): Currency used to unlock Avatars Phagetokens(black/gold circle): Currency used in the Battle Pass shop Brightstones (silver square): Used to unlock foiler cards (alternate styles) of cards you have in your collection

How do I obtain more currencies?

You can obtain most currencies by simply playing the game! For instance the more matches you complete the more Progress Points and Avatar Souls you will accumulate. Similarly, Phagetokens can be obtained by clearing specific quests seen in the Battle Pass (note: you will only be able to claim VIP rewards if you have purchased the Battle Pass.)

I’ve cleared the quest but did not receive the rewards

Check that the quest has been highlighted as cleared from your daily objectives quest list or list of Battle Pass Quests. If the quest has been cleared and you still face this issue please get in touch a submitting a ticket or contact us via any channel ( Facebook , Twitter , Instagram , Discord ) with your in-game username and player ID (found by tapping on your Profile icon).

FAQ – Jetpack Collective

Where can I download the game?steph2023-04-05T17:35:17+00:00

Where can I download the game?

PHAGEBORN: Online Card Game is available now on Steam for free. Visit our Steam page here.

Where can I keep up to date with news and promotions?steph2023-04-05T17:35:47+00:00

Where can I keep up to date with news and promotions?

We strive to post frequent updates on our Discord about upcoming content and make it available to you to discuss all aspects of the game. You can also find information on new content on our Facebook and Reddit page as well.

Is the game free to play?steph2023-04-05T17:36:12+00:00

Is the game free to play?

Yes the game is currently free to play on Steam. Early adopters who supported the previously paid version will receive perks for supporting the game. There will be in-game purchases available, cosmetic mostly, and they are not necessary to enjoy the game; everything else can be unlocked in-game!

When can I expect content updates?steph2023-04-05T17:36:29+00:00

When can I expect content updates?

We strive to post frequent updates on our Discord about upcoming content and make it available to you to discuss all aspects of the game. You can also find information on new content on our Facebook page as well.

Does the game require an internet connection to play?steph2023-04-05T17:37:11+00:00

Does the game require an internet connection to play?

Yes, PHAGEBORN: Online Card Game requires an active internet connection.

How old should I be to play the game?steph2023-04-05T17:37:38+00:00

How old should I be to play the game?

We welcome everyone to come and experience PHAGEBORN: Online Card Game! However, if you are not of legal age, please seek parental permission before making any in-game purchases.

What is the minimum system requirement?steph2023-04-05T17:38:04+00:00

What is the minimum system requirement?

OS: Windows 8
Processor: Intel Core i3 – 3220
Memory: 3 GB RAM
Graphics: Nvidia GeForce GTX 560
DirectX: Version 11
Network: Broadband internet connection
Storage: 6 GB available space
Sound Card: Windows-based sound card

How do I find my system requirements?steph2023-04-05T17:38:47+00:00

How do I find my system requirements?

To view your systems specification press the Windows key and type: “*system info”* and hit Enter or select the top “System Information” search result.

Where are my match replays stored?steph2023-04-05T17:39:44+00:00

Where are my match replays stored?

You can save a replay of the current match at the result screen. Should you skip this step, you can view a replay of the last match you played by heading to the match history section and renaming the last match replay to save it. Once a new match is started the last match replay will be overwritten.
If you wish to access all your previously saved match replays these are stored within your files and can be found in location: C:\Users\${username}\AppData\LocalLow\Games Revolted\Phageborn\replays

What are the languages supported?steph2023-04-05T17:40:07+00:00

What are the languages supported?

PHAGEBORN: Online Card Game is currently available in English only, but we may look into localizing into other languages in the future.

I have a bug/question/complaint/feedback, how do I contact the team?steph2023-04-27T12:33:14+00:00

I have a bug/question/complaint/feedback, how do I contact the team?

You can send us your feedback in our Discord channel. You can also submit a ticket via Zoho.

The game keeps freezing after I launch and watch/skip the opening cutscene, why is this happening?steph2023-04-27T12:33:56+00:00

The game keeps freezing after I launch and watch/skip the opening cutscene, why is this happening?

This likely means your account has remained inactive for an extended period of time and which can result in data corruption issues as the game continues to evolve over time. To resolve simply submit a ticket via Zoho, sharing your Steam ID and a description of your issue.

FAQ

General Questions